OBM SERVICES
Project Management | Workflows + Processes | Team Management | Operations | Client Management
You may be asking yourself, “What on earth is an OBM?” Good question! It’s a relatively new term that stands for Online Business Manager, and it’s all about helping business owners manage the behind-the-scenes operations. I can oversee day-to-day tasks, manage teams, and make sure projects stay on track, so you can focus on the big picture.
But here’s the thing: There is no single definition for an OBM, as every business is unique and requires different forms of support. An OBM varies from company to company, adapting to specific needs like refining systems, managing workflows or leading projects. I focus on solving operational issues, enhancing communication, and adding structure to bring your vision to life.
My goal is to streamline and optimise your business operations, tailored to your needs, so you can focus on growth and what matters most to you.
Project Management
Workflows + Processes
Team Management
Operations
Client Management
Project Management
I offer comprehensive project management services tailored to each client and each project. Whether spearheading a project myself or managing a team of project managers, my expertise spans the entire project lifecycle. From meticulous budgeting and defining clear deliverables to crafting realistic timelines, I bring a strategic Agile approach to every aspect of project coordination.
I always strive to streamline processes, mitigate risks, and exceed client expectations. By leveraging my organisational and communication skills, along with a solution-oriented mindset, I ensure that projects are not only completed on time and within budget but also meet the highest standards of quality and efficiency.
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Website builds
Course creation
SEO campaigns
Content creation
Email campaigns
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Trello
Asana
ClickUp
Monday.com
Workflows + Processes
I'm all about processes, systems and keeping things organised. Whether you’d like me to improve your already set-up system or build your processes from the ground up, count me in!
I love the challenge of tweaking existing setups, finding those nuggests for improvement and making things run smoother. But I'm just as pumped about starting from scratch, injecting some fresh ideas and creating brand new workflows.
Not only can I build these processes and workflows, I will also document them in detail so that you and your team can follow them with ease.
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Create systems and processes for teams to implement and follow
Set up Project Management platforms
Set up CRMs
Integrate all systems using automation
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Project management process
Onboarding workflow
Offboarding workflow
Training workflow
Sales process
Team Management
I offer comprehensive team management services designed to support both employees and independent contractors, with a special focus on remote teams. Whether managing full-time staff or coordinating with freelance professionals, I ensure that everyone stays aligned with the business’s objectives and delivers consistent, high-quality work. From recruitment and onboarding to performance monitoring and conflict resolution, I take an organised and empathetic approach to team leadership.
I focus on clear communication, fostering collaboration, and maintaining accountability, no matter where team members are located. By implementing effective systems for tracking progress and maintaining open lines of communication, I help remote teams stay productive and engaged, ensuring that projects move forward efficiently while cultivating a positive and cohesive team culture.
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Team recruitment + onboarding
Team training + development
Task delegation + workflow management
Remote team coordination
Conflict resolution
Team culture development
Compliance + HR support
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Slack
Teams
Loom
PM Tools (Trello, ClickUp, etc.)
Google Workspace
Zoom
Operations
Operations management is a vital service I provide to ensure your business runs smoothly and efficiently each day. I focus on optimising processes, managing resources, and tracking performance so you can concentrate on growth. By identifying bottlenecks and implementing streamlined systems, I help enhance productivity and reduce operational costs, while ensuring all teams are aligned with your business objectives and maintaining high-quality standards.
My approach relies on data-driven insights to anticipate challenges and respond proactively. This includes developing clear standard operating procedures, monitoring key performance indicators (KPIs), and promoting effective communication within your team. By prioritising continuous improvement and operational excellence, I support your immediate goals and lay a solid foundation for sustainable growth as your business evolves.
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Process optimisation
Resource allocation
Quality control
Inter-departmental communication
Performance monitoring
Budget management
Change management
Data analysis + reporting
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Digital marketing agencies
Tech startups
Training companies
Consulting firms
Non-profit organisations
Elearning agencies
Professional services firms
Client Management
In any client-facing company, effective client management is essential. As part of your business, I will prioritise building strong relationships with your clients across all interactions. I ensure clear communication, keeping clients informed and engaged while addressing any concerns promptly. By actively listening to their needs and preferences, I create a positive experience that fosters trust and encourages long-term partnerships.
Beyond project updates, I manage client expectations by understanding their goals and aligning our services accordingly. I regularly seek feedback to continuously enhance our relationship and improve service delivery. By prioritising client satisfaction and being responsive to their needs, I enable clients to focus on their core objectives while I handle the operational details, ultimately contributing to their overall success.
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Client onboarding
Client communication
Feedback collection
Conflict resolution
Client satisfaction monitoring
Cross-departmental coordination
Client database management
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Active listening
Personal touch
Timely responses
Regular follow-ups
Continuous improvement
Don’t see the service you’re looking for? I may still be able to help you! Contact me and tell me a little bit more about you and your business.
Pricing
Custom Solutions: Fixed Fees, Bespoke Projects, & Ad Hoc Hours
I believe in offering services that are as unique as your business. Since not everyone benefits from a standard package, I provide flexible pricing options tailored to your specific goals. Whether you need a fixed monthly fee, a one-time payment for a bespoke project, or just a few ad-hoc hours, I’ll work with you to create a plan that fits your needs.
Retainer Packages
A retainer package offers a pre-paid block of hours each month, giving you the flexibility to use them as needed. Whether you have recurring tasks or need support with new projects each month, I’ve got you covered.
A few key points to note about my retainer packages:
A minimum commitment of 3 months
Hours don’t roll over from month to month
All briefings and meetings are included in the hours
Time is tracked and rounded to the nearest 15 minutes
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20 hours
£900 per month
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40 hours
£1,800 per month
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60 hours
£2,700 per month
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Ad Hoc hours
£50.00 per hour
If you have more questions about pricing, or any other aspect of my Services, check out the FAQs, where your questions may be answered.
Let’s Talk!
Ready to get the ball rolling? Send a message and we can arrange a complimentary Discovery Call to explore your objectives, discuss your needs and determine if we're a good fit.